Developing the skills and knowledge of those who support others
Training and strategies for staff teams
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Our Programmes
Designed and delivered by specialists in the field of mental health, wellbeing and educational psychology. We recognise that happy, harmonious and caring staff create strong, powerful and productive teams who demonstrate emotional resilience within the workplace, promoting long term positive outcomes for teams, individuals and customers.
About our programme
We deliver online and workplace training programmes designed specifically for staff teams working in customer support roles. Engaging employees in interactive training to develop their skills and knowledge in order to better support someone they are worried about, whether that be customers, colleagues or within their own personal life.
Our Clients
Testiomonials
What our clients say
"Even after what feels like a lifetime of working in the charity sector I'm still surprised how much new content and tips I can pick up from well delivered training like yours. I especially enjoyed the elements of managing expectations and will be putting some of those strategies into place ASAP!
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Matt McMullen
Shiloh Rotherham
"This year has been a steep learning curve and working with professionals like yourself has made it much easier and pleasant."
Pia Codina
Shelter
"Our team have benefited hugely from working with you and I am confident that they will feel more comfortable in having conversations about their emotions and mental wellbeing in future."
Darren Wright
Allseas Global Logistics
"I thoroughly enjoyed this mental health training. I think it's a very useful and important training to give out to volunteers and project leaders! As always, thanks so much for taking the time of putting these video trainings together."
Andrea Romero O'Brien
FoodCycle
"Donna was very engaging with excellent knowledge of the topic. The training was informative, gave the team an opportunity to ask questions, discuss real life situations and gain some useful strategies to assist them in their role."
Beverley Jones
Peterborough City Council
"The Well Programme has been instrumental to FoodCycle’s growth and development, ensuring we create safe and supportive environment to our guests, volunteers and staff. They have worked tirelessly to ensure that our safeguarding policies and procedures are robust, people centred but importantly with a focus on being deliverable practically at our community dining projects. Donna’s experience in safeguarding and training has meant that we have been able to grow as an organisation with the confidence to deliver training and support to our 7,000 volunteers. I could not recommend Donna and The Well programme enough"
Sophie Tebbetts
CEO Foodcycle
"CHS Group has asked Donna at The Well Programme to provide all of our staff training to strengthen our support for survivors of domestic abuse in a social housing setting. Donna’s depth of knowledge, passion and lively engagement have been most impressive and I’m sure that our staff feel more confident and have achieved better outcomes as a result."
Helen Tonks
CHS Housing
Staff team development
We cover key themes that affect emotional wellbeing which can be the cause of distress, anxiety and depression for both employees and customers.